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Policies

=========PAYMENTS=========

Payments are accepted through Paypal only.

CA sales tax of 9% is due at check-out on applicable orders.

=========SHIPPING=========

It is buyer's responsibility to ensure that the correct shipping address is provided for through Paypal and that it matches the shipping address on Big Cartel Invoice.

Buyer will be billed for shipping again to reship returned packages due to incorrect address on Paypal Invoice.

Rts orders ships in 3-5 business days.

It is buyers' responsibilities to be informed about the destination country's import regulations and duty charges, where it applies.

Merchandise cannot be marked as gift.

For international tracking services, additional Registered Mail service fee applies. Please inquire.

Rush processing is subjected to availability and additional S&H. Please communicate your needs.

Insurance (postal rate) is highly recommended. Buyer pays for insurance. Please request for your insurance invoice if desired.

Insurance is a requisite in order to ship purchases $250 and above. You will be billed for the amount of insurance.

=========REFUNDS AND EXCHANGES=========

Refunds are offered only if the wrong items are shipped.

Shipping costs are not refundable.

Insurance and delivery confirmation must be purchased for returned items at buyer's expense.

=========COLORS=========

Please understand that colors may appear different on different monitors for a variety of reasons. When in doubt, please contact for clarification prior to commiting to purchase.

Returns due to color reasons are subjected to 25% restocking fees. All returns must be approved. Items must be in unused, original condition.

Frivolous purchase (Purchase followed by cancellation request, whatever the reason may be.) is subjected to 25% cancellation processing fee, no exception. Please weigh your buying decision before inflating our gross sales. For genuine cases, i hope you understand that cancellations such as this, whatever the reason may be, inflates our gross and it adds up for the fiscal year upon which, we have to pay more expenses in terms of tax bracket and frequency of taxes not to mention business license fee as well. The 25% cancellation processing fee helps to offset these liabilities. I apologise for any inconvenience this may cause. 

Rare returns & exchanges due to reasons which are not Prop Cartel's error, are subjected to 25% processing fee. This fee helps to pay for our time in helping you process the return, driving out (gas, time and cost of sitter) to pick up the returned package, cancelling transactions, calculating the monies involved, relisting item, balancing our accounting, keeping records of returns, exchanges and the changes in sales taxes involved, if any.


=========TRACKING=========

International tracking service in the form of Registered Mail is an additional paid service. Please communicate your needs.

=========OTHERS=========

If you need clarification on any policy, please contact prior to purchasing.

Prop Cartel is a division/prop department of 1AZColorworks.

Please do not use photo props other than for its intended purpose.
Please do not leave babies, children and pets unattended with the photo props at any time and stay vigilant while using the props.

Most hand- knitted & crocheted items are made from wool which will felt. Please gently hand wash wool items in cool water and wool detergent. Do not agitate in machine. Do not wring or twist. Do not tumble in a dryer. Dry flat.